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Frequently Asked Questions (FAQ)

What is physical therapy?

Physical therapy is the medical discipline focused on restoration of movement and function while managing pain. Our goal is to assist our patients in returning to work, play and life through treatment in the clinic and patient education.

How do I know if physical therapy is right for me?

If you have any condition that impairs your mobility, limits your range of motion and causes pain, then physical therapy may be able to help. Our physical therapists treat many problems stemming from surgery, sports and work injuries, and even strokes and other disorders.

Why should I choose Mountain River as my physical therapy provider?

Mountain River Physical Therapy is dedicated to providing physical therapists with cutting-edge resources and training necessary for learning and implementing the evaluation, diagnosis, prognosis, and intervention skills necessary for evidence-based practice. We are dedicated to attracting and retaining highly accomplished professionals to provide and support personalized orthopedic, sports and industrial rehabilitation, and women’s health services in a positive, friendly, and upbeat environment. Our practice is built on the philosophy of delivering services to the patient by a professional physical therapist or physical therapy assistant with a continuum of care by the individual therapist or team from the initial patient evaluation to discharge.

What should I expect at my first appointment?

At your first appointment you will meet your treating therapist. You will be taken to a private treatment room and discuss your past medical history, current problems/issues as well as your treatment goals. Your therapist will perform a comprehensive evaluation/examination, inform you of the findings and set your treatment goals at that time. Please view our First Visit page for an in depth look at what to expect on your first visit.

What should I bring to my first appointment?

You will need to bring your doctors referral (prescription), insurance cards, patient forms if you filled them out in advance, a list of current medications, a method of payment, and appropriate clothing to your first appointment. Additional items may be requested by our staff depending on your specific situation. To find out if you will need any additional items please contact our clinic.

What do I wear to physical therapy?

Please wear comfortable clothing that will allow the therapist to best observe the body region we will be treating. You may bring clothes (shorts, t-shirt etc.) and will be provided a private space to change into them. At times it may be necessary to observe more than one body region. In this case a gown will be provided for you.

How long will my appointments be?

Your initial evaluation will last between 45 minutes to one hour. Each subsequent treatment visit will vary depending on your specific needs and progress. This will be determined by your physical therapist.

How often will I go to physical therapy?

Frequency of treatment will be determined following your initial evaluation by the treating therapist. Most patients can expect to be seen 2-3 times a week for 4-8 weeks.

Does physical therapy treatment hurt?

Our goal is to heal and reduce pain, not to cause harm. Physical therapy exercises may cause some pain or discomfort. If this happens, please communicate to your therapist about how you are feeling so that your treatment can be adjusted.

Does a doctor need to refer me to physical therapy?

While a physician’s referral or prescription is not required for treatment it may be required by your insurance. We recommend that you contact your insurance to find out if they will require a prescription in order to cover your treatments.

Is treatment covered by my insurance?

Physical therapy coverage varies depending on your insurance policy. Our secretaries will verify your insurance benefits as a courtesy to you but the best way to understand your benefits is by you calling the number on the back of your insurance card.

Are you in my insurance network?

We do participate with many insurance providers. You can call the number on the back of your insurance card or check with one of our secretaries to see if we are in network with your provider.

What if I don’t have insurance?

Mountain River does offer cash service payment plans. Check with one of our secretaries to see if this is an option for you.

For more information please view our insurance page

Is my physical therapist qualified?

Following licensure, the physical therapists at Mountain River Physical Therapy participate in numerous continuing education courses. This allows our physical therapists to provide top notch evidence-based treatments to people looking to get back to their regular daily activities, work activities, and sports. Mountain River Physical Therapy also promotes residency and fellowship training for physical therapists, which allows our PTs to gain advanced training from nationally and internationally recognized speakers and researchers. When choosing a physical therapist, their post- professional training is a key indicator of the quality-of-care you will receive and is one of the focal points for all of our clinicians.

Will I be working with the same therapist each visit?

To provide you with the most consistent care possible you will be working with the same physical therapist at each appointment. If for any reason a therapist will be gone the day you are scheduled for treatment, another physical therapist will have been fully briefed on your situation and treatment plan. If you should like to, for any reason, choose a specific therapist you absolutely may.

Will I be provided with a home exercise program?

Your physical therapist may decide that your treatment can be continued at home. In this case they will work with you to provide you an easy to follow home exercise program to continue your healing process even away from our clinic. We do sell some exercise tools (such as exercise bands) if they should be required.

Can I come back if my symptoms return?

We recognize that occasionally symptoms and pain may return after treatment. If this should happen please discuss the issue with your physician about potentially returning to physical therapy. If you should have any questions about coming back please contact our clinic.

Can I cancel my appointment?

You may cancel your appointment by calling the clinic you are being seen at. The receptionist and your physical therapist will then assist you in rescheduling your appointment. Please give our staff at least 24 hours or as much notice as possible.